The Tale of the Leaky Corolla Revisited

Toyota calls me and lets me know that it is the glass. It's a slow leak, so spraying the glass with a squirt bottle does no good. There needs to be a lot of water and it needs to sit for a minute. I immediately call the glass company to have him get in touch with Toyota. An hour or two later I receive a message from glass doctor explaining that they were going to replace the glass for me. 

Friday afternoon, Helen and I go pick up the Unleaky Corolla. To be sure, I washed the car yesterday-- because it needed to be washed, first of all, but also to test the new seal. No leak, of course,  so it seems our problems are solved. The glass company covered the expense at Toyota and so it seems that it all worked out.

I am satisfied with my windshield, but I am not satisfied with the trouble I had to go through to prove that the glass was leaking. One particular lady at the glass company even had the nerve to imply I might be lying about the leak! 

Lady: "It only leaks when you take it through a car wash?"

Me: "I haven't taken it through a carwash. It leaks when it rains."

Lady: Rolls eyes. "It leaks when it rains? Well let's take it through a carwash and if it doesn't leak then..."

So I'm not pleased with the service I got from Glass Doctor in Austin. They are supposed to be glass specialists, but the dealership had to point out where the leak was. You would think specialists would be better than or at least as good as a dealership.

The moral of the story: if it's under warranty or if someone else is paying for it, take it to the dealership because they'll do it right the first time.

The second moral of the story: if you know you're right, keep pushing until someone finally follows through on their promises.

Case closed, for now.